This Agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Perfecto Detailing (hereafter referred to as “Perfecto Detailing”, “contractor”, “technician”, “us”, “our”, or “we”) and your obligations to us in relation to the service(s) you purchase. By using our service, you agree to the full terms of this agreement without modification by you. By using the services of Perfecto Detailing, you hereby agree to the following terms:
Booking Terms & Conditions
Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
We cannot guarantee any firm times when accepting your booking.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.
Perfecto Detailing will not accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician.
Perfecto Detailing or its staff do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.
Perfecto Detailing reserves the right to refuse service to anyone.
Perfecto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
Perfecto Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Communications
Perfecto Detailing will send you SMS text messages to confirm your service request and conduct a customer satisfaction survey after the job is completed.
When your service request is received, your name, phone number, service address, and vehicle information will be saved to our database.
Perfecto Detailing may call you directly regarding your scheduled service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
Our Service Terms & Conditions
We may ask you where you heard about Perfecto Detailing in order to gauge our marketing strategies.
Cancellation Policy
Perfecto Detailing reserves the right to alter or amend a booking time/date without penalty but, wherever possible, will let the customer know.
Perfecto Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.
Service Guarantee
If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will, at our cost, refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Perfecto Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you initially requested. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by Perfecto Detailing are covered under our service guarantee. Any services not authorized by Perfecto Detailing are at the customer's own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of perfectodetailingaz.com.
Any claims must be filed within 48 hours of the completion of the service by messaging Perfecto Detailing at 949-547-2388.
Providing Feedback and Photos
We ask for your feedback. Please text us at 949-547-2388 and let us know if there are ANY concerns – good or bad.
We also carry the right at the discretion of Perfecto Detailing to use pictures of your vehicle for marketing purposes and to publish them on our website (www.perfectodetailingaz.com) or any of our Social Media.
Your personal information will not be shown in the photos.
Changes
Perfecto Detailing reserves the right to modify this statement at any time.
Any changes to this Service Contract will be listed in this section.
Perfecto Detailing does not make any commitment to update the materials.
By using our services, you hereby understand that Perfecto Detailing does not guarantee any specific outcomes or results with our detailing services.
Perfecto Detailing limits its liability to the total dollar amount of each job.
Agreement
I HAVE FULLY READ THIS DOCUMENT “PERFECTO DETAILING’s Terms and Conditions of Service” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I FURTHER UNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE, OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “PERFECTO DETAILING” AND ALL OF ITS AFFILIATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “PERFECTO DETAILING” FOR PERSONAL INJURY OR PROPERTY DAMAGE.